Privacy Policy
Last updated: 10 November 2026
Fileforce Sdn Bhd (701940-U) ("Fileforce", "we", "us") runs this website. This policy explains what personal data we collect through it, why, and the choices you have. It is written with the Personal Data Protection Act 2010 (Malaysia) in mind.
Who we are
Fileforce Sdn Bhd (701940-U), Batu Arang, Selangor, Malaysia. You can reach us at sales@fileforce.com.my or +603-7880 8821.
What we collect
When you send us a message through the Contact page we collect the details you type into the form: your name, email address, company, phone number, state, country, the service you are interested in and your message. We also record which page of the site you sent the message from.
We do not ask you to create an account to use this website.
How we use it
- To reply to your enquiry and to follow it up.
- To send you a confirmation that we received your message.
- To keep a record of enquiries so that we can serve you properly.
- To protect the site from spam and abuse.
Who sees it
Your enquiry is seen by our sales and support team. It is emailed to our sales address and stored in the website's admin system. We do not sell your personal data. We share it only with the service providers who help us run the site and send email, and where the law requires.
Spam protection (Google reCAPTCHA)
The Contact page uses Google reCAPTCHA to tell people from bots. It checks how your browser behaves and may send technical information, including your IP address, to Google. Google's Privacy Policy and Terms of Service apply.
Videos (YouTube)
Some pages show videos from YouTube. YouTube loads after the page and may set its own cookies and collect usage information. See Google's Privacy Policy for details.
Cookies
The site uses only the cookies it needs to work, such as those that keep a form submission secure. We do not use advertising cookies. Third-party content such as YouTube and reCAPTCHA may set their own cookies.
How long we keep it
We keep an enquiry for as long as we need it to deal with your request and our business relationship with you, and then delete it. Enquiries that we delete are held in a bin for up to 30 days before they are permanently removed.
Your rights
Under the PDPA you may ask to see the personal data we hold about you, ask us to correct it, or withdraw your consent for us to use it. To do any of these, email sales@fileforce.com.my and tell us what you would like us to do. We may need to confirm your identity first.
Changes to this policy
If we change this policy we will update the date at the top of this page.
Contact
Questions about this policy can be sent to sales@fileforce.com.my.